- A full refund of the amount paid, or
- Transfer to a future batch, subject to availability.
- 75% refund for cancellations made 15 or more days before the programme start date
- 25% refund for cancellations made between 3 and 14 days before the programme start date
- No refund for cancellations made less than 3 days before the programme or after programme commencement
- Change of mind
- Lack of usage
- Partial course completion
- Failure to attend or complete the course
- Technical issues arising from the participant’s device or internet connection
Cancellation by TransMatrix
TransMatrix strives to conduct all programmes as scheduled. However, we reserve the right to postpone, reschedule or cancel a programme due to unforeseen circumstances such as insufficient enrolment, trainer unavailability, technical issues, medical emergencies or force majeure events.
If a programme is cancelled by us, participants will be entitled to either:
Participant Cancellation Requests
Participants who wish to cancel their registration must submit a written request via email to info@transmatrix.in or support@transmatrix.in. Cancellation requests will be considered effective only after confirmation from our team.
Refund eligibility is as follows:
This policy helps us manage trainer schedules, programme preparation and participant capacity effectively.
Transfers and Substitutions
Participants may transfer their registration to another available batch once, provided the original programme has not yet started. If the new batch carries a higher fee, the participant will be responsible for paying the difference.
If a participant is unable to attend, they may nominate another person to attend in their place by informing us at least 24 hours before the programme begins.
One-on-One Coaching Sessions
Coaching sessions cancelled with less than 24 hours’ notice will be charged in full. Rescheduling requests made with sufficient notice will be accommodated subject to coach availability.
Online Video Courses
Online video courses, recorded trainings and self-paced learning programmes are non-refundable once access has been granted, login credentials have been shared or any course content has been viewed or downloaded.
Because digital learning content can be accessed immediately after purchase, we are unable to offer refunds for:
If you experience any technical issue in accessing the course, our support team will make reasonable efforts to assist you and restore access where applicable.
Refund Processing
Approved refunds are generally processed within 10 working days through the original payment method. Applicable taxes, payment gateway charges or bank processing fees may be deducted where permitted by law.
“Working days” refer to Monday through Friday excluding public holidays in Gujarat, India.